cvc99 Privacy Policy

1 Types of Information Collected

cvc99 collects various types of information from its users. This information can be divided into two categories: information you provide directly and information collected automatically.

1.1 Information Provided Directly

Information you provide during registration or account management includes:

• Full name (in Bengali or English)
• Date of birth (for age verification — for those aged 21 or above only)
• Email address
• Mobile number (for verifying bKash, Nagad, Rocket, Upay transactions)
• National Identity Card (NID) or passport details (when required for KYC verification)
• Bank account or mobile banking details (for withdrawals)
• Address and occupation (to meet regulatory requirements)

1.2 Information Collected Automatically

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser type and operating system
• Session duration and page visit information
• Gaming activity logs (betting, win/loss history)
• Transaction details and history
• Information collected through cookies and similar tracking technologies

2 Purpose of Information Collection

cvc99 collects your information for the following legitimate purposes only and does not use it for any additional purpose:

• Account Management: To create, verify, and manage your account.
• Age Verification: To ensure that only those aged 21 or above can use the service.
• Transaction Processing: To facilitate deposits and withdrawals.
• Customer Support: For 24/7 Bengali live chat support and issue resolution.
• Fraud Prevention: To detect unusual activity and ensure security.
• Responsible Gaming: To monitor user gaming behaviour and provide necessary support.
• Legal Obligations: To comply with applicable laws and regulatory responsibilities.
• Service Improvement: To improve our platform and user experience.

3 Data Protection and Security

cvc99 takes the highest level of technical and organisational measures to protect your privacy. Key features of our security framework:

3.1 Technical Protection

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
• Data Encryption: Sensitive information (passwords, payment details) is secured with industry-standard encryption algorithms.
• Firewall and Anti-Malware: Our servers are protected by advanced firewalls and malicious software prevention systems.
• Two-Factor Authentication (2FA): Two-factor authentication is available for additional account security.

3.2 Organisational Protection

• Only authorised staff have access to your personal information.
• All staff are bound by strict confidentiality agreements.
• Regular security audits are conducted.
• An incident response plan is in place to take swift action in the event of a data breach.

4 Sharing Information with Third Parties

cvc99 does not sell or rent your personal information. However, in certain circumstances we may share information with third parties:

4.1 Payment Processing Partners

To process your transactions, we share the necessary information with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These partners follow their own privacy policies.

4.2 Technology and Software Partners

Game providers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt may receive minimal technical information to operate their respective games.

4.3 Legal Requirements

We may be required to share your information with relevant authorities in response to court orders, to fulfil legal obligations, or for the purposes of an investigation. Your information is not provided to any third party beyond this.

5 Cookie Policy

cvc99 uses cookies to improve your browsing experience and to ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Help analyse platform usage to improve the service.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, this may limit some features of the platform. Disabling essential cookies may prevent access to your account.

6 Data Retention Period

cvc99 retains your personal information only for as long as necessary. Specific retention periods are outlined below:

• Account Information: For as long as the account is active and for at least five years after closure (as required by law).
• Transaction Records: For at least five years, in line with Anti-Money Laundering (AML) regulations.
• KYC Documents: For at least five years from the date of verification.
• Customer Support Communications: Two years from the date of last contact.
• Cookie Data: Generally 30 days to 1 year depending on the type of cookie.

Once the designated period has ended, data is securely deleted or anonymised.

7 Your Rights

As a cvc99 user, you have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you. We will provide a copy upon request.
• Right to Rectification: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for legal or regulatory reasons.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to Data Portability: You can receive your information in a structured, commonly used format.
• Right to Object: You can object to the use of your information for specific purposes.

To exercise these rights, email [email protected]. We will respond within 30 days of receiving your request.

8 Account Security and User Responsibilities

Both we and you need to remain vigilant to ensure the security of your account.

8.1 Password and Login Details

• Keep your password strong and do not share it with anyone.
• Always log out after logging in, especially on shared devices.
• If you notice any suspicious activity, contact us immediately via live chat.

8.2 Phishing and Social Engineering

cvc99 will never ask for your password or one-time password (OTP) by email or phone. If you receive such a request, be cautious and contact us.

9 Privacy of Minors

cvc99 is committed to protecting minors with the utmost seriousness. Our services are for those aged 21 or above only. We do not intentionally collect personal information from anyone under the age of 21.

If you become aware that a minor is using our platform, please notify us immediately at [email protected]. We will promptly close that account and delete the associated information.

10 International Data Transfers

Our servers and technology infrastructure may be located in various countries. If your information is transferred outside Bangladesh, it is processed with at least the same standard of protection described in this Policy. Our agreements with third-party technology partners include clear provisions for the protection of personal information.

11 Steps in the Event of a Data Breach

If a security incident occurs that puts your personal information at risk, we will take the following steps:

• As soon as the incident comes to our attention, the technical team will identify and resolve the issue as quickly as possible.
• Affected users will be notified by email.
• Transparent information will be provided about the nature of the breach, the type of information affected, and the protective measures taken.
• Relevant authorities will be notified in accordance with applicable law.

12 Changes to This Policy

cvc99 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, we will send a notification to your registered email address.
• If you continue to use the platform after any changes, you will be considered to have accepted the new policy.

We recommend that you visit this page regularly and stay familiar with the latest policy.

13 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our privacy team is available 24 hours a day for support in Bangladesh Standard Time (BST, UTC+6).

Maintaining honest and transparent communication with you is cvc99's core commitment. Your privacy is our highest priority.