🛡 Safe Gaming

Responsible Gaming at cvc99 — Your Safety is Our Priority

cvc99 believes that entertainment should always be controlled and enjoyable. Use our safety tools, set your limits, and play safely — for players aged 21+ only.

Our Commitment

cvc99 is a trusted online gaming platform in Bangladesh. We firmly believe that online gaming becomes true entertainment only when it is enjoyed mindfully and responsibly. Our goal is to provide every player with the right information, effective tools, and full support — so that gaming always remains an enjoyable experience.

We know that uncontrolled gambling can have a negative impact on personal, family, and financial life. That is why cvc99 maintains several safety measures for every player. From deposit limits to full self-exclusion — everything is in your control.

Responsible gaming does not just mean placing smaller bets — it means staying aware of your own limits, never treating entertainment as a substitute for income, and having the courage to ask for help when needed. cvc99 is always by your side.

21+

Age Verification is Mandatory

Opening an account and participating in gaming at cvc99 is permitted only for individuals aged 21 or older. We follow a strict verification process to prevent access by minors.

Our Safety Tools

cvc99 makes the following tools available directly from your account to keep your gaming experience safe and controlled.

Deposit Limit

You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once set, a lower limit takes effect immediately. To increase a limit, you must wait at least 24 hours. Reducing a limit takes effect immediately.

Time-Out Break

If you feel you need a temporary break, use the time-out feature. Your account can be kept inactive automatically for anywhere from 1 day up to 6 weeks. During a time-out, no gaming or betting will be possible.

Self-Exclusion

If you feel that gaming is causing problems in your life, choose self-exclusion. This allows you to close your account for a minimum of 6 months or permanently. Once activated, it cannot be reversed before the set period ends.

Gaming History Review

You can view your complete gaming history and deposit and withdrawal records from your account at any time. Analyzing your own playing patterns is an important part of responsible gaming.

24/7 Bengali Support

If you ever feel difficulty controlling your gaming, our 24-hour Bangla-speaking live chat support team is ready to assist you. We help without judgment.

Family Protection

We recommend using parental control software to prevent underage family members from gaining access. Use strong passwords on your devices and never share your account details with anyone.

How to Use the Safety Tools

01

Log In

Log in to your cvc99 account and go to the Profile section from the top menu.

02

Open Settings

Find and open the "Responsible Gaming" option.

03

Set Your Limits

Deposit limit, time-out, or self-exclusion — choose whichever suits your needs.

04

Confirm

Save the change. It will take effect immediately or after a specified time — you will be notified on screen.

If you have trouble activating any safety tool, contact us via live chat. Our support team is available 24 hours in Bangla.

Signs of Problematic Gambling

If you notice any of the following signs in yourself, consider seeking help right away.

  • Feeling the urge to bet more in order to recover money you have lost
  • Hiding gaming expenses from family or friends
  • Repeatedly trying to stop gaming but failing
  • Feeling restless or irritable when you cannot game
  • Taking on debt or selling assets to cover expenses
  • Neglecting work, studies, or family responsibilities
  • Having trouble sleeping or concentrating when taking a break from gaming
  • Turning to gaming to relieve stress or depression

Golden Rules of Safe Gaming

Gaming is never a source of income. Play for entertainment — never bet more than you can afford to lose.

  • Only play with money you can afford to lose without it affecting your household
  • Set a fixed time and budget for each day before you start
  • Never play when you are emotional or under the influence of alcohol
  • Do not increase your bets out of anger or frustration after a loss
  • Take regular breaks — step away and rest at least once every hour
  • Do not treat gaming as a substitute for spending time with family and friends

Our Detailed Policies

Age Verification Process

Every user must confirm their age and identity when registering an account at cvc99. We verify age through a government-issued ID, passport, or other valid documents. If a person under the age of 21 is found on any account, that account is closed immediately and all funds are returned.

Preventing minors from accessing online gaming is an important part of our social responsibility. If you think a minor may be able to access your account, change your password immediately and let us know.

Deposit Limit Details

Three types of deposit limits can be set on each cvc99 account: daily (maximum deposit in 24 hours), weekly (maximum deposit in 7 days), and monthly (maximum deposit in 30 days). Reducing a limit takes effect immediately. To increase a limit, a cooling-off period of at least 24 hours must pass — this delay is intentional, to prevent impulsive decisions.

Self-Exclusion Details

Self-exclusion is the strongest safety measure available. Once activated, your account becomes completely inactive and our system automatically rejects any attempt to open a new account. The exclusion cannot be lifted for any reason before the set period ends.

The self-exclusion options are: 6 months, 1 year, 3 years, or permanent. To reactivate your account after the period ends, you must contact our support team and complete age verification again.

Support and Guidance

If you or someone you know appears to be struggling with a gambling problem, please seek professional help. Reaching out to a mental health specialist or addiction treatment center is a brave and right step. The cvc99 support team is always ready to point you in the right direction.

To contact us: [email protected] or use the live chat on the site. All conversations remain completely confidential.

Frequently Asked Questions about Responsible Gaming

After logging into your account, go to the Profile section and open the "Responsible Gaming" option. From there, set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately. To increase a limit, you must wait at least 24 hours. If you have any trouble, let us know via live chat.

Yes. Any balance remaining in your account at the time you activate self-exclusion will be returned to your registered payment method. The withdrawal is usually processed within 1 hour. For more details, write to [email protected].

A time-out is a temporary break — from 1 day up to a maximum of 6 weeks. Once the period ends, your account is reactivated automatically. Self-exclusion is a much longer-term measure — a minimum of 6 months — and your account does not reactivate automatically when the period ends; you will need to contact our team to reinstate it.

Change your account password immediately and enable two-factor authentication (2FA). Contact us at [email protected] or via live chat to secure your account. If it is confirmed that a minor has been using your account, we will take the necessary action.

cvc99 is a gaming platform — professional mental health services are outside our scope. However, we can activate self-exclusion, close your account, and point you toward professional support. Reach out to us via live chat or email — we will listen without judgment and do our best to help.

The minimum deposit at cvc99 is ৳500 — through any payment method. From a responsible gaming perspective, we recommend depositing only the amount you have already set aside as your entertainment budget.

Play Safely — with cvc99

We are always here to help keep your gaming experience enjoyable and controlled.
Learn more by visiting our FAQ, explore our games, or log in now to configure your safety settings.

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For players aged 21+ only. Play responsibly.